Lifetime Warranty

What products come with a Lifetime Warranty?

Designer Mens Rings offers an automatic Lifetime Guarantee from the date of purchase on all tungsten rings against defects in material and/or workmanship. If your ring is structurally damaged during normal wear & tear than let us know, our rings are specifically designed to last.

Like any other warranty there's things that are covered and things are not. Our rings are incredibly tough & wear resistant, but they are not scratch proof or indestructible. Normal wear & tear excludes anything that is not part of normal daily life; for example, dropping an item, losing your ring, or your ring being stolen. Addition design elements on a modern metal ring will still wear over time and therefore aren’t covered in our lifetime warranty. That includes for example, black coatings, resin, carbon fiber, gold and silver inlays/plating.

But that said we’re always here to help, so if your ring is damaged outside your warranty terms, contact us and we’ll see what we can do. In order to claim a remedy, you'll need to return the ring to us for assessment along with the original purchase receipt.

Please contact customersupport@designermensrings.com.au if you need to make a claim under warranty, and we'll assist.

What about the warranty on other products?

Designer Mens Rings offers an automatic Standard Guarantee of twelve months from the date of purchase on all jewellery against defects in material and/or workmanship.  The Standard twelve month Guarantee excludes all watches and giftware.  Such items are covered by the manufacturer’s guarantee or warranty. The Standard Guarantee covers jewellery purchased via the website.

What's not covered under warranty?

The Standard Guarantee and Lifetime Guarantee do not include the following to the extent they are permitted in the relevant legislation;

• Damage due to ordinary wear and tear,
• Damage due to misuse, accident, alteration, substitution or abuse,
• Repairs and alterations performed by someone other than Designer Mens Rings,
• Theft, disappearance or loss (including loss of gem stones), and
• Any type of use causing damage or deterioration (other than everyday use).

Designer Mens Rings reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions. 

When jewellery is repaired under guarantee or warranty, only the remaining term of the original Standard Guarantee will continue to apply.  When jewellery is replaced under guarantee or warranty, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.